Shipping Policy
We ship worldwide. Our domestic (AU) shipping rate differs from our international shipping rate.
Domestic Shipping Policy
SHIPPING PROCESSING TIMES
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
All items shipped within Australia are shipped through Australia Post.
- For Domestic Express orders, shipping times are estimated to arrive between 1 and 3 business days.
- For Domestic Standard orders, shipping times are estimated to arrive between 1 and 6 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your Order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
All domestic shipping rates to Australia are based on carrier prices at the time.
Delivery estimates vary depending on the shipping provider.
Wrong Address
If an order has been sent to the wrong address, we will work to fix this issue with you. If you have recorded the wrong address during the checkout process, please note that you will be invoiced an additional shipping fee to send the package using the correct address, otherwise we can cancel the order if this is not preferable.
P.O. Boxes
Please note that we may no longer ship to Parcel Lockers and PO Boxes due to fraudulent activity. Please choose a residential or business address when at the checkout. We reserve the right to cancel orders that we believe to be fraudulent or are deemed suspicious.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
UNTRACKED SHIPPING
We offer untracked shipping as an affordable shipping option for our customers. Unfortunately, that comes with the risk of being lost in the postal system without any proof of having received or not received goods as a customer.
We do not offer refunds on items that are claimed to have not been delivered using untracked postage as we cannot verify whether this is true or not. Using untracked postage is at the buyers risk.
Customs, Duties and Taxes
desert games is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
desert games is not liable for any products damaged or lost during shipping. If you received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Please note these shipping times are ETA’s only provided by Australia Post and Fabled Games is not liable for late deliveries as this is unfortunately something outside of our control once passed to the courier.
International Shipping Policy
We charge a flat delivery fee for international shipping. Delivery estimates vary per shipping location and carrier.
International orders will vary in times and we advise checking with your local post office what the expected times are to receive your package.
Please note that Fabled Games is not responsible for any import taxes that may incur upon delivery and it is up to the customer to be aware of these additional charges for their own country. All items will be declared at their correct value when shipping and it is the responsibility of the customer to pay for these customs charges.
Contact Us
If you have any questions about this Shipping Policy, please contact us.